At MCG Property Shoalhaven, we are dedicated to safeguarding your personal information and handling it responsibly.
We are bound by the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles (APPs), which govern how we collect, store, use, and share personal information.
This document outlines our general approach to managing your personal data. In some cases, additional policies may apply in conjunction with or in place of this Privacy Policy.
By accessing our websites or submitting your personal details to us, you are agreeing to the practices outlined in this Privacy Policy.
The nature of personal information we collect depends on the services and products you engage with. MCG Property Shoalhaven offers a broad range of real estate services, including buying, selling, leasing, developing, and promoting residential, commercial, and rural properties. We may also assist with related services like utility connections, removalist referrals, cleaning services, conveyancing, finance, and insurance.
Types of personal data we may collect include, but are not limited to:
We generally collect this information directly from you. In some cases, information may be sourced from third parties (such as agents, representatives, referees, or public directories). If you provide us with details about another individual, you confirm that you have their consent to do so and that we can manage their data according to this policy.
When gathering your personal data, we will take reasonable steps to inform you of the reason for the collection, any entities we may share it with, legal obligations involved, and the implications of not providing the information.
Failure to supply required information may prevent us from offering certain services or may limit the quality and effectiveness of our support.
We will use your personal information for the purpose it was collected and for any related purpose you would reasonably expect. These uses may include:
By sharing your information with us, you are consenting to these uses. We may contact you via post or electronic communication (e.g., email). You can opt out of marketing communications at any time by contacting our Privacy Officer.
In addition, we may share your personal information within MCG Property Shoalhaven and with authorised contractors, agents, and service providers who assist with our operations. Your data may also be disclosed where required or permitted by law, or with your express consent.
We will only collect sensitive information (e.g., health or criminal record data) with your explicit consent. If you provide such information, we will assume you agree to its use in line with this Privacy Policy unless you tell us otherwise at the time of submission.
Personal information is stored securely in both electronic and physical formats. We implement a range of measures to protect it from unauthorised access, alteration, disclosure, or loss, including password protection, staff training, and physical safeguards.
Once your information is no longer required for the original purpose or legal obligations, we will take reasonable steps to destroy it or de-identify it. Backup data may be retained for audit, legal, and risk management purposes.
Please note: while we strive to protect personal data, information transmitted over the internet is inherently vulnerable, and we cannot guarantee full security during transmission.
You have the right to request access to the personal information we hold about you and to request corrections if you believe the data is inaccurate, incomplete, outdated, or misleading.
Requests must be submitted in writing to our Privacy Officer (contact details below). We will typically provide access unless legal exceptions apply. No fee is charged for making a request; however, a reasonable fee may apply if you proceed with accessing the data. We will inform you in advance if any cost is involved.
You may also ask how we obtained your personal information from a third party. We will provide this at no charge, except in specific situations permitted by law.
If you believe your personal information has been mishandled or not managed in accordance with the APPs, you can submit a complaint to our Privacy Officer.
We will acknowledge receipt of your complaint and advise you of the timeframe required for us to investigate and respond. Our aim is to resolve privacy issues promptly, typically within 14 business days.
Our websites may use cookies to enhance user experience and for statistical analysis. These cookies do not track personal data, and the collected information (such as IP address, browser type, visit duration, and pages viewed) is used to help us improve our online services.
Links to third-party websites may appear on our site. Please be aware that we are not responsible for the privacy practices of these external sites. You should review their privacy policies independently.
MCG Property Shoalhaven will not transfer your personal information outside of Australia without your prior consent or unless the receiving country has similar privacy laws that offer equivalent protection.
This Privacy Policy may be updated periodically. We encourage you to review it whenever you use our website or share your personal information with us.
For more details about our data handling practices or to make a privacy enquiry or complaint, please contact our Privacy Officer:
Graham McGillivray
Phone: 02 4418 1330
Mail: 37- 43 Kinghorne Street Nowra NSW 2541
Email: graham@mcgproperty.com.au
For further information on your privacy rights, you may also visit the Office of the Australian Information Commissioner at www.oaic.gov.au.